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Housing Application...

When can my student apply for University housing? What are the deadlines?
How does my student apply for housing?
Where can my student get a housing application?
If my student wants to cancel his/her application, how do they do that?
When will my student receive his/her refund of the housing deposit if he/she cancels their application?

Accounts/Payment Info...

Where does the university mail student bill statements?
When will my student receive their tuition bill?
What is the amount of the deposit?
What if my student needs to cancel his/her housing contract, before the halls open?
What if my student needs to cancel my contract, after the halls open?

General Housing...

Who do I contact about housing? Where is the office located?
What type of services do the resident hall community desks provide?
What are the benefits of living on campus rather than off?
Are there staff members who live in the residence hall?
Can anyone get into my student’s residence hall?
If my student is a Freshman, do they need to live on campus?
Are University Residence Halls and Apartments co-ed?
How does my student get the key to their room?
Are pets allowed?
Is there anywhere my student can cook?
What appliances is my student allowed to have in his/her room?
Where can my student wash and dry clothes?
What kind of computing services are available to students?
How is the phone system set up? What about long-distance?
What should my student bring and what does the university provide in the residence halls and apartment complexes?
Do students living in the residence halls have a curfew?
Can my student leave things in his/her room over breaks?
What happens if my student is in violation of the handbook?
Will there be any additions or improvements made to Student Housing?
Can my student bring their bike and where do they store it?
Can I view an apartment before I accept one?

Rooms/Roommates...

If my student paid his/her room deposit and his/her intended roommate has not, can they still pick a room and reserve the other bed for their roommate?
When will we find out about my student’s room assignments and his/her roommates?
What happens if a student is not getting along with his/her roommate?
Can my student have a TV in their room, do you have TV cables or do they need to bring their own?
Can my student connect to the Internet from their room?
Can my student smoke in their room?
Does my student need to clean his/her room?
What happens if my student loses his/her room key? What if they get locked out of their room?
What does my student do if something in their room breaks?
How does my student report a maintenance problem in their apartment, when the office is not open?
Can my student have overnight guests?

Parking/Transportation...

Where can students who own cars get information about parking permits?
Can my student get a parking permit?
Where can we park when we move our student into their residence hall?
Is there a campus shuttle service?
Is there parking for housing?

Meals/Plans...

Does my student have to get a meal plan?
What is included in the meal plans?
What are Block Meals and Retail Points and where can my student use them?
What forms of payment do the dining courts accept and how much does a meal cost for a guest?
My student has a special diet. Can you help?
My student is a vegetarian, are there any dining services that serve vegetarian food?

Health Issues...

What is the closest hospital students would be taken to in case of an emergency?
My student has a disability, special need, or chronic health concern and would like to discuss their concerns with someone?

Security...

Is there a campus safety escort program?
Is there additional security for the Resident Halls?
How safe will my student be when walking to class late at night?

Parent Orientation...

Why should I attend Parent Orientation?
How can I register for Parent Orientation?
When are the Parent Orientation Sessions?
What is the fee for Parent & Guest Orientation?
Is there housing provided during the Parent & Guest Orientation program?
Where may we park during the Orientation program?
My appointment time for registration is before my orientation session, what should I do?

Other Concerns...

Should we purchase personal property’s insurance?
What are Wellness Facilities? Which facilities are considered Wellness Facilities?
When visiting the university and planning to stay, what are some of the local hotels?
What happens if my student loses his/her ID card?
Where can we make housing suggestions?
How does my son/daughter get tickets to athletic events?
How does my student become involved in student housing?

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A program of the Univeristy of Hawaii
Resident Family Relations • Johnson Hall B Basement • 2555 Dole Street • Honolulu Hawaii 96822 • ph 808-956-8300 • fx 808-956-6732 • resfam@hawaii.edu
© Student Housing Services, University of Hawaii at Manoa