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Housing Application...
When can my student apply for University housing? What are the deadlines?
For assignment priority consideration, housing applications must be received at the Student Housing Services office by May 1, 2007 for 2007-2008 academic year and Fall 2007 only terms. October 15, 2007 is the deadline for Spring 2008 only term. Applications are accepted beyond these priority deadlines, throughout the current academic year.
How does my student apply for housing?
Where can my student get a housing application?
If my student wants to cancel his/her application, how do they do that?
To cancel the housing contract you must do so in writing to the Student Housing Services (in person, via fax or mail). The notification must include your student’s social security number and university student ID number. Cancellation penalties will apply.
Student Housing Services is located at:
Johnson Hall A Basement,
2555 Dole Street
Honolulu, HI 96822
Telephone: (808) 956-8177
E-mail: uhmsh@hawaii.edu
Internet: www.housing.hawaii.edu
Fax: (808) 956-5995
When will my student receive his/her refund of the housing deposit if he/she cancels their application?
All refund requests must be made in writing and include a detailed explanation of why the housing contract is being terminated. Refunds for payments made by check cannot be processed until the check has cleared. Refunds may take from six to eight weeks to process.
Accounts/Payment Info...
Where does the university mail student bill statements?
Account, registration and more information is available on your student’s account which can be found on their MyUH Portal Statements will be sent to the address on file with the university. Be sure to have your current mailing address on MyUH Portal.
When will my student receive their tuition bill?
A tuition bill will not be mailed to students. The tuition bill is available online at MyUH Portal.
What is the amount of the deposit?
There is a $75 security deposit fee that will be refunded, less damages, upon completion of the contract period.
What if my student needs to cancel his/her housing contract, before the halls open?
A minimum $150 cancellation penalty will be assessed for all contract terminations received after acceptance of the assignment (see section on "Payment and Financial Terms and Conditions"). Room fees will be refunded only for emergency situations. Written verification from appropriate sources will be required.
What if my student needs to cancel my contract, after the halls open?
Room fees, less pro-rata charges, will be refunded only for emergency situations. Written verification from appropriate sources will be required. In cases where the housing contract has commenced and the resident continues to attend UH-Manoa or any UH Community College, the prorated room cost, plus a fee of $3.00 per nights remaining in the contract, will be assessed. Any remaining balance will be subject to a refund.
Residents who terminate their housing contract and voluntarily withdraw from UH-Manoa or any UH Community College will be assessed the prorated room cost and a $150 cancellation penalty. Any remaining balance will be subject to a refund. Residents who are evicted from the residence halls will be assessed the pro-rata room cost, $150.00 cancellation penalty, and a fee of $3.00 per nights remaining in the housing contract.
General Housing...
Who do I contact about housing? Where is the office located?
What type of services do the resident hall community desks provide?
The community desks assist residents with moving into and out of their assigned rooms. Residents may also check out items provided they leave their student ID at the community desk; available items vary at each community desk and may include cleaning, cooking, moving supplies, tools, etc… If residents are locked out of their rooms, the community desk staff can assist them in unlocking their door and/or obtaining a new key. The community desks also handle incoming resident mail.
What are the benefits of living on campus rather than off?
The main benefit for living on-campus, rather than off campus, is the short distance of the campus residence halls and apartments to where classes are held. The campus shuttle also has routes between campus and the residence halls and apartments.
Living on campus offers students more interaction with their peers as well as easy access to activities and events available exclusively to residence hall and apartment students. All residence halls and apartments have a staff members living on site including Resident Advisors who are in charge of assisting and aiding students, should they need it. On-campus residence halls and apartments are also patrolled by the Campus Security department.
Are there staff members who live in the residence hall?
Yes. The Hall Director resides in the hall and assists the RLC (Residence Life Coordinator) with daily operations. In addition to the Hall Director, there are Resident Advisors that are responsible for a group of residents in a designated hall. Counselor-In-Residence staff members are also present in the halls and are available for crisis intervention.
Can anyone get into my student’s residence hall?
All rooms require a room key for entry. Additionally, Gateway House, Hale Aloha Complex Halls, and Hale Wainani all have elevators that require a resident room key for entry and a front desk staff member where guests must be signed in. All guests must be escorted at all times.
If my student is a Freshman, do they need to live on campus?
No. However, students classified as incoming freshmen and graduated from high school in Spring 2007 deciding to live on campus are required to reside in Hale Aloha Complex. There are programs and activities offered in these halls to enhance the first-year college experience.
Are University Residence Halls and Apartments co-ed?
Yes. All residence halls and apartments are co-ed facilities.
How does my student get the key to their room?
During check-in all housing residents will receive information packets with their housing assignments and key. Residents should arrive before 9PM on check-in days which begin on August 16, 2007 for Academic Year and Fall Only Contracts. Reservations will not be held after 9PM on August 21, 2007. Residents who fail to check in or who choose to check in after opening day will not receive refunds for unused days.
Are pets allowed?
Only fish are allowed and must be housed in properly equipped aquariums which are 20 gallons or smaller. There is a limit to one tank per resident. All other aquatic creatures must be pre-approved by the RLC of the area.
Is there anywhere my student can cook?
All hall facilities are equipped with a common area kitchen. Kitchens generally have a stove/oven, cabinet, and sink. Some may have additional appliances and amenities, but residents are expected to provide their own cooking utensils and must clean up after themselves after each use.
What appliances is my student allowed to have in his/her room?
Cooking appliances are not allowed in the residence halls, but the apartments are equipped with a small complete kitchen, to be shared by all roommates. Microwaves and mini refrigerators are allowed in the residence halls. Cooking appliances such as a hotplate are not allowed. Also, prohibited in both the residence halls and apartments are air conditioners.
Where can my student wash and dry clothes?
There is a 24 hour laundry facilities located in each residence hall. A Web Access Card is required to operate the washers and dryers. Washers are $1.25 per load. Dryers are $1.00 per cycle. The Web Access Card is required to use washers and dryers. Web Access Cards may be purchased from a Web Access Card machine at certain front desks for $2.00. Credit must then be added from the Web Access Card machine which accepts $5, $10, and $20 bills. Credit can hold up to $50.
What kind of computing services are available to students?
There is a computer lab for residents only. For hours, location, and more details of what is available see the Computer Lab webpage. Computer equipment and other network resources within the UH Student Housing computer labs are intended to serve the UH Student Housing Community. Click here for locations and operating hours for Campus ITS computer labs. To use the lab, your student must bring their validated UH ID card with them.
How is the phone system set up? What about long-distance?
Hall staff members will give your student their telephone number when they check into the residence hall. To apply for a long distance authorization code, your student needs to pick up the form at the community desk. They need to complete the form and fax it directly to Long Distance/USA/Sprint. Problems with their phone line should be reported to the operator by dialing zero on the phone. If they are unable to use the phone your student should go to the buildings community desk and call from that phone. Operator hours are normal business days and hours, M-F 8:00AM-4:30PM. To allow a phone technician into your student’s room they are required to fill out a form available at the front desk.
What should my student bring and what does the university provide in the residence halls and apartment complexes?
The majority of the residence halls are double occupancy and are equipped with beds, desks, chairs, desk lights, and closets. Each room is also equipped with data ports and cable TV outlets. Residents are responsible for bringing their own telephones, bed linens, towels, and other personal articles.
The apartment complexes are fully furnished with a complete kitchen, living room, bathroom, and bedroom(s). Utilities are included in the rent. The rooms are also equipped with data ports and cable TV outlets. Residents are responsible for furnishing the kitchen with their own utensils and cooking equipment, as well as their own linens, pillows, telephone, and other personal articles.
There is a complete list of items that are prohibited in the Residence Hall Handbook.
Do students living in the residence halls have a curfew?
There are no set curfews for the residence halls but courtesy and quiet hours are to be observed.
Can my student leave things in his/her room over breaks?
This will depend on whether their hall will be used to house conference groups or has scheduled maintenance projects over the break. If the hall is used, residents must remove their belongings. If the hall is not used, residents may be permitted to leave belongings in the room at their own risk. Student Housing will not be responsible for your belongings over the break. Residents will NOT have access to their rooms during the break. Between Spring and Fall, due to the lack of availability of storage space and liability concerns, storage of personal belongings will not be permitted.
What happens if my student is in violation of the handbook?
Depending on the severity of the offense, the student will receive a request to meet with either, the Hall Director (HD), Residential Life Coordinator (RLC) or Judicial Affairs Officer (JAO) to discuss the violation and incident. Depending on the type of violation, they may face disciplinary action. Failure to meet with the HD, RLC or JAO will result in disciplinary sanctions being imposed without their input.
Will there be any additions or improvements made to Student Housing?
Frear Hall is undergoing renovations and will open for residences Fall 2008. To view the plans and layout check out the interactive tools available.
Can my student bring their bike and where do they store it?
Bike racks are located at numerous locations on campus and near the Residence Halls.
Can I view an apartment before I accept one?
On the UH Manoa Student Housing website virtual tours, pictures, and floor plans are available for certain residence halls and apartments.
Rooms/Roommates...
If my student paid his/her room deposit and his/her intended roommate has not, can they still pick a room and reserve the other bed for their roommate?
For assignment priority consideration, housing applications must be received at the Student Housing Services office by May 1, 2007 for academic year and fall only terms; October 15, 2007 for Spring only term.
When will we find out about my student’s room assignments and his/her roommates?
Residents are informed of their room assignment at check-in. Requests for specific roommates or rooms are given consideration but are not guaranteed. Roommate requests must be mutual and must have matching hall preferences. Residents may not make room changes unless authorized by the Housing Office. A fine of $100 per person will be charged for any unauthorized room change.
What happens if a student is not getting along with his/her roommate?
Contact your RA or CIR or any other hall staff member. They will be able to talk to you about the situation, offer you different options about what to do, or assist in helping you communicate with your roommate(s). Mediation service is also available through the CIR's. Roommate transfers are only used after other methods of resolving the conflict have been attempted. Transfers are granted at the discretion of the RLC and HD and are based on space availability.
Can my student have a TV in their room, do you have TV cables or do they need to bring their own?
Cable TV Jumper cords to connect your cable ready TV to the cable TV outlet is available for pickup at the Student Housing Computer Lab in 6ft. & 15ft. lengths. Cable TV Jumper cables are the property of Student Housing Services and are to be left in the student’s room at checkout.
Can my student connect to the Internet from their room?
All student rooms provide direct connections to the campus network through ResNet (residential network). Computers must have a functional Ethernet Network Card with an RJ45 port. Students will need to provide their own Ethernet network cable (straight through Ethernet cable with RJ45 connectors). More information can be found on the ResNet webpage.
Can my student smoke in their room?
All residence halls and apartment complexes are designated smoke-free. Residents and their guests may not smoke anywhere within the building or in building courtyards, breezeways, and terraces, on exterior stairways and access ramps, and outdoor dining patios, terraces and lanais. Smoking is also prohibited within 20 feet of building entrances, exits, air intake ducts, vents, and windows of buildings that are not air conditioned. Also prohibited within 50 feet of designated pick-up and drop-off points for campus and public bus transportation, and any areas designated and marked “no smoking.”
Does my student need to clean his/her room?
Residents are responsible for cleaning their rooms/apartments. A private custodial contractor provides cleaning of the public areas, lounges and common bathrooms (in residence halls only) six days a week.
What happens if my student loses his/her room key? What if they get locked out of their room?
Your student may go to the community desk during desk hours or to the Staff-On-Call after desk hours. Assigned residents may temporarily check-out a spare key from the community desk for his/her own room/apartment. Keys must be returned within 20 minutes. Residents will be required to present picture identification. After desk hours, the staff on-call must be contacted. At least one staff member is on duty in each residence hall after business hours, on weekends and during holidays.
In order to maintain security to the building and residents, a resident who loses a room/apartment key must report it to the community desk immediately. Residents reporting a lost or damaged key must fill out a Key Replacement Form at the community desk. Room/apartment door locks will be re-coded when keys are reported lost. Charges for key replacement and re-coding of door locks will be $50 (1st loss), $100 (all other losses). Mailbox or desk drawer key replacement cost is $10 each.
What does my student do if something in their room breaks?
Any damages or maintenance repair must be reported to the community desk by filling out a “Service/Work Request” form. The form is also available online at www.housing.hawaii.edu. Submission of this form authorizes a Building Maintenance Worker to enter the room/apartment to make the necessary repairs. When the repairs are completed a yellow copy of the form will be left in the room/apartment. If the Maintenance Worker is unable to complete the repair work, a “Service/Work Request Pending” slip will be left for the resident to notify them that the problem is being addressed.
How does my student report a maintenance problem in their apartment, when the office is not open?
They need to call the staff-on-call for after hour emergencies. Student Housing Services will make every effort to expedite the repairs, occasionally repairs are taken care of the next working day, where temporary measures will be taken.
Can my student have overnight guests?
Guests are limited to one per resident. Guests may stay overnight in student’s rooms/apartments provided that the sponsoring resident makes the necessary arrangements with their Hall Director. The maximum guest stay is 72 hours. Residents are not allowed to have any overnight guests during the first two weeks or last two weeks of each semester.
Parking/Transportation...
Where can students who own cars get information about parking permits?
Parking is extremely limited, contact the Parking office at 956-8899 or visit their website for more details at http://www.hawaii.edu/parking/ on obtaining a parking permit.
Can my student get a parking permit?
Automobile parking permits are first come first serve based on your registration time slot. Automobile parking is limited to those with parking permits issued by the Parking Office for their designated lots. Mopeds and motorcycles may park in designated lots on-campus only after they are registered with the Parking Office and have a parking sticker for that designated lot.
Where can we park when we move our student into their residence hall?
During check-in there will be designated loading and unloading areas conveniently located near the Resident Halls and Apartment Complexes. Parking will be available in the parking structure next to the Athletic Complex. Shuttles will be operating to bring you back to the residence halls and apartments.
Is there a campus shuttle service?
University of Hawaii at Manoa Parking and Transportation Services provides a free on-campus shuttle bus service for faculty, staff, students and visitors. The Rainbow shuttle bus system consists of various shuttle routes which provide transportation throughout the campus during the Fall and Spring semesters. Modified routes and schedules operate during semester breaks.
Is there parking for housing?
Each Housing building has a designated parking area where authorized vehicles are free to come and go on a first come first serve basis. In order to park in these areas, you MUST have a parking pass which can be obtained from the Parking Office.
The Parking Office has also designated stalls, in the Student Housing parking areas, as 15-minute loading/unloading zones. The use of these stalls is monitored closely and vehicles are only allowed to park in these stall to load and unload for 15 minutes. Citations will be issued if the vehicle is parked for longer than 15 minutes. No one will be allowed us of any of the other marked stalls or to park in a no parking area to load or unload. Vehicles parked longer than 15 minutes in these stalls, parked at red curbs, parked in marked stalls without the proper permit or parked illegally even with the hazard lights on, will be cited and/or towed. These zones are monitored 24 hours a day, 7 days a week.
Meals/Plans...
Does my student have to get a meal plan?
Participation in the meal program is required for those living in the residence halls, and is optional for apartment residents.
What is included in the meal plans?
For information regarding the different meal plans take a look at the Dining Services webpage.
What are Block Meals and Retail Points and where can my student use them?
Blocks represent one meal at Hale Aloha Café. They may also be used at on-campus retail locations including the Stan Sheriff Center and Les Murakami Stadium at a retail value up to $4.50 per block. Any purchase exceeding the retail credit must be paid with cash or Retail Points. Points included with each dining plan are additional dollars that are used just like cash at food service locations on campus and are non-refundable. Alcoholic beverages may not be purchased with Block Meals or Retail Points.
What forms of payment do the dining courts accept and how much does a meal cost for a guest?
The Hale Aloha Cafe accepts blocks, points, and cash as forms of meal payment. Summer Session Prices: Breakfast – $5.85, Lunch – $ 7.05, Dinner –$ 8.20. Fall/Spring semester prices have yet to be approved. Dining courts accept Block Meals, Retail Points, and/or cash.
My student has a special diet. Can you help?
Dietary restrictions are not grounds for exemption from a dining plan. Alternate housing should be sought if significant accommodations are required for special diets.
My student is a vegetarian, are there any dining services that serve vegetarian food?
On campus there are a variety of dining services available, however not all vendors accept the housing meal plan Block Meals and Retail Points. Housing applicants with special dietary needs or other concerns that would limit or affect living in the residence halls and participating in the mandatory meal program should consider off-campus housing or share these concerns with the Student Housing Services office before accepting an assignment.
Health Issues...
What is the closest hospital students would be taken to in case of an emergency?
The nearest emergency hospitals are Kapiolani Medical Center (phone #: 808-983-6000) at 1319 Punahou Street; Straub Clinic & Hospital (phone #: 808-522-4521) at 1100 Ward Avenue; and Queen’s Medical Center (phone #: 808-538-9011) at 1301 Punchbowl Street. For major, life-threatening situations, call ext. 6-6911 (on-campus) or 911 (off campus). For additional information contacting nearby hospitals please see the University Health Services webpage.
My student has a disability, special need, or chronic health concern and would like to discuss their concerns with someone?
Modified facilities for students with disabilities and/or special needs are available for those who apply by the geographic priority deadlines. Accommodations are available in Johnson Hall, Hale Kahawai, Gateway House, Hale Aloha and the Noelani and Wainani apartments. To ensure appropriate placement, students with special needs and/or disabilities may be asked to provide written verification of their special need after placement. Staff members are available to assist in making other special arrangements to meet the individual needs of students with disabilities.
Security...
Is there a campus safety escort program?
Campus Security provides transportation or a walking escort from dusk to dawn for anyone walking alone on campus at night. By calling 6-8211 (V/T) (on-campus phone), an escort can be summoned to your location. The escort will either transport you in a Campus Security vehicle or accompany you on foot to any University parking lot or facility.
Is there additional security for the Resident Halls?
Every Friday, Saturday, and evenings prior to state holidays between 9:00PM and 4:00AM, a Traffic and Security Officer is stationed at the entrance of the Hale Aloha driveway.
How safe will my student be when walking to class late at night?
Students can call Campus Security Dispatch at 66911 and they will try to provide an escort when your student is walking on campus during the hours of darkness. There are also 68 emergency call boxes located throughout the campus which connect the caller directly with the Campus Security dispatcher. These emergency call boxes are activated by picking up the handset. Campus Security can immediately identify the location of the caller even if the caller is unable to verbally communicate with the dispatcher.
Parent Orientation...
Why should I attend Parent Orientation?
The orientation provides parents with information about UH Manoa campus, the resources available to students and some general requirements for their student. At the orientation you will have the chance to talk to representatives from academic and campus life programs and student support services.
How can I register for Parent Orientation?
There is a Parent Registration Form available on line. This form must be completed and submitted with the form of payment, before your reservation is made.
When are the Parent Orientation Sessions?
The parent sessions run on July 24, 2007, July 27, 2007, August 3, 2007 and August 13, 2007.
What is the fee for Parent & Guest Orientation?
All parent program sessions are $50 for the first parent and $25 for each additional parent. The $50 fee covers the cost of food and printed materials.
Is there housing provided during the Parent & Guest Orientation program?
No, the NSO program has made arrangements with hotels in Waikiki to offer discounted rates for family members. NSO has also arranged with the East West Center conference housing, which is on the east end of the campus, to allow orientation participants to request rooms on a space available basis. Please go to the Accommodations page for more information.
Where may we park during the Orientation program?
Visitor parking is limited on the UH Manoa campus to parking lots located near Sinclair Library and Kennedy Theatre, therefore your chances of finding parking are better in the Parking Structure. There is an entry fee of $3.00 to all visitor parking lots.
My appointment time for registration is before my orientation session, what should I do?
There is an assignment for NSO Online Prep, an online tutorial. By going through this tutorial you will get an overview of the general education requirements that most first-year students must take and will learn the basics on how to register online. You will find links to different colleges/schools and major departments. After completing NSO Online Prep, register at your appointment time. When you come to orientation, advisors will be available to check your schedule. And, you will have time and opportunity to make changes in your schedule if you need to.
Other Concerns...
Should we purchase personal property’s insurance?
Students are encouraged to provide either a separate insurance policy to cover their personal belongings or they are expected to include it on their family’s homeowner’s policy to cover their property. The university assumes no responsibility for any theft or damage from any cause to students’ property in the residence halls. Applications for insurance are included in the student’s check-in packet. Additional applications may be available at the Resident Family Relations Office located in Johnson Hall B Basement, 2555 Dole Street, Honolulu, Hawaii 96822. Or apply online through the link on the Resident Morale Boosters page of our website.
What are Wellness Facilities? Which facilities are considered Wellness Facilities?
Wellness Facilities are resident halls that do not permit the possession of beverage containers and dispensers, consumption of alcoholic beverages, or smoking either by the residents or their guests. Hale Laulima, Hale Kahawai, Hale Aloha-Lehua, ‘Ilima, Mokihana and Lokelani, Hale Anuenue, Hale Noelani and Hale Wainani low-rises are designated Wellness Facilities.
When visiting the university and planning to stay, what are some of the local hotels?
The Waikiki area would provide the greatest selection of hotels, all located conveniently close to the University of Hawaii. Waikiki is just a short 5-10 minutes away from the UH campus. In addition to taxis, several shuttle services provide transportation between the Honolulu International Airport and Waikiki. A short list of hotels may be found on the Off-Campus Housing Referral Program website.
What happens if my student loses his/her ID card?
If your ID card is lost or stolen, a replacement ID card can be issued at the UHM Campus Center Ticket and ID Office. There is a replacement fee of $15.00 assessed for all ID cards that need to be re-issued. A new ID application and a lost/stolen ID affidavit are required along with a photo ID.
Where can we make housing suggestions?
Housing issues and concerns can be directed to the Student Housing Services Office located in Johnson Hall A Basement at 2555 Dole Street Honolulu, HI 96822. (Suggestions may be sent to our office).
How does my son/daughter get tickets to athletic events?
Tickets can be purchased online, at UH Stan Sheriff Center, or UH Manoa Campus Center.
How does my student become involved in student housing?
A variety of student assistant jobs are available within Student Housing Services (such as Desk Receptionist, Utility, and Grounds) throughout the year. For further employment opportunities on-campus, go to Student Employment and Cooperative Education Office located in the Queen Liliuokalani Center for Student Services.