Student Housing Services

Frequently Asked Questions

Housing Charges/Payments and the UH Student Account

Q: When I look at my University Student account on-line at http://MyUHPortal.hawaii.edu, why is my housing payment $75 less than what I paid?
A: When your initial payment is made, $75 is put into a deposit account. Unfortunately, this account cannot be seen on-line through MyUHPortal. After you checkout and all post-checkout damage charges have been posted, the deposit will be released into your University Student Account. Once released to your account, the payment will have the description "Man Housing Deposit," and will be applied to the balance of your University Student Account. Any remaining credit balance will be refunded to you.

Employment

Q: What type of jobs are available on campus?
A: A variety of student assistant jobs are available within Student Housing Services (such as Desk Receptionist, Utility, and Grounds) throughout the year. Contact your RLC for more information.
For other on-campus student positions, go to the Student Employment and Cooperative Education Office in the Queen Liliuokalani Center for Student Services.

Lost Key

Q: Where do I go if I'm locked out?
A: You may go to your front desk during desk hours or to the Staff-On-Call after desk hours.

Rules and Regs

Q: I was approached for allegedly violating a policy. What happens now?
A: Depending on the severity of the offense, you will receive a request to meet with a Residential Life staff member or a member of the Judicial Affairs Office to discuss the violation and incident. Depending on the type of violation, you may face disciplinary action. Failure to attend the meeting could result in disciplinary sanctions being imposed without your input.

Security and Parking

Q: Is there parking on campus?
A: Yes, however automobile parking is limited to those with parking permits issued by the Parking Office. Mopeds and motorcycles may park in designated lots on-campus only if they are registered with the Parking Office and have a parking sticker for that designated lot.

Q: Is there an escort service for the halls?
A: Yes, call Campus Security Dispatch at 66911 and they will try to provide you an escort when you are walking on campus during the hours of darkness.

Front Desk Services and Admin Info

Q: What is a Staff-On-Call?
A: At least one staff member is on duty in each residence hall after business hours, on weekends and during holidays. The On-Call staff member responds to policy violations, lock-outs and emergencies.

Q: Where is the Central Housing Office?
A: Student Housing Services is located in the south facing tower of Frear Hall, 2569 Dole Street.
Telephone: (808) 956-8177
E-mail: uhmsh@hawaii.edu
Internet: www.housing.hawaii.edu
Fax: (808) 956-5995

Q: What procedures do I have to follow to cancel my Housing Contract?
A: To cancel your contract you must do so in writing to the Central Housing Office (in person, via fax or mail). Your notification must include your university student ID number. Cancellation penalties will apply.

Guests

Q: Can I have overnight guest(s)?
A: Guests are limited to one per resident. Guests may stay overnight in student rooms/apartments provided that the sponsoring resident makes the necessary arrangements with their Hall Director and space is available. Cohabitation is not permitted by either gender. Refer to the Residence Hall Handbook 2-14 Guests & Visitation Policy.

General Household Questions (laundry, long distance, etc)

Q: I don't get along with my roommate, what do I do?
A: Contact your RA or CIR or any other hall staff member. They will be able to talk to you about the situation, offer you different options about what to do or assist in helping you communicate with your roommate(s). Mediation service is also available through the CIR's.

Q: How do I get my telephone number? Can I make long distance calls?
A: Hall staff will give you your telephone number when you check into the residence hall. To apply for a long distance authorization code, please pick up the form at your front desk. Complete the form and fax it directly to Long Distance/USA/Sprint.

Q: Where can I do my laundry?
A: Each residence hall has card operated washers and dryers for your use. Locations vary depending upon the building.

Q: How do I receive my mail/packages?
A: Each residence hall is equipped with mailboxes. Mail is delivered Monday thru Saturday (except Johnson Hall which does not have mail delivery on the weekends). Packages must be picked up at the full-service front desk.

Q: Can I leave my belongings in my room over the Christmas or Spring break?
A: Residents will not have access to their rooms during the break. There are storage options available through several storage companies.

Internet/Computing Access

Q:  How can I connect to the Internet from my room?
A:   All student rooms provide direct connections to the campus network through ResNet (residential network). Computers must have a functional Ethernet Network Card with an RJ45 port. Students will also need to provide their own ethernet network cable (straight through ethernet cable with RJ45 connectors). More information can be found on the ResNet webpage.

Q:  Is there a computer lab?
A:   There is a computer lab for residents only. For hours, location, and more details of what is available see the Computer Lab webpage.